3020 Devine Street Columbia, SC 29205

803-254-5484 

Policies


Payment

All major credit cards accepted: VISA, American Express, MasterCard and Discover, and cash.

We do not accept personal checks. 
We do not accept insurance.

If you are interested in payment options we  accept CareCredit. To find out more please contact us or visit their website

Full payment is due at time of service. This includes packages of any kind. 

A deposit is required at the time of scheduling all clinical services including Botox and Dermal fillers. 

Appointments & Guest Etiquette

 It is best to schedule your appointment at least a week ahead of time to help ensure you can get an appointment that is convenient for you. Walk-ins are accepted based on availability.

Our clients are asked to arrive 10-15 minutes prior to their appointment to fill out any paperwork needed and to allow a time change if needed.

Our goal is for each guest to enjoy a tranquil, relaxing experience. We kindly ask you to turn off/silence cellular phones and also use headphones with other electronic devices. To maintain a quiet, professional atmosphere, we ask that all guests consider the volume level of their conversations.

Children are not allowed in the treatment room for safety reasons. If a child will be accompanying you to an appointment, they will need to be old enough to wait in the waiting room unattended without disturbing other clients.

Our goal is to accommodate and please all our guests. The time reserved for each appointment is held specifically for you. If you arrive late your appointment will be shortened in order to accommodate the next gust at their scheduled time. An arrival time of 15 minutes or later will result in the appointment being rescheduled to ensure you receive the full treatment.  

Cancellations

24 hours notice is required to cancel an appointment. Some deposits may  not be honored if 24 hour notice is not given.*

Returns & Refunds

We do not give refunds on any cosmetic or clinical treatment provided at The Facial Aesthetic Center. 

Deposits are not refundable and no refunds will be given for services rendered.

There are no refunds for products. Products may be returned on a case by case basis and the purchase amount will be a credit that can be used toward other products or services.

Pricing, Deposits, Gift Cards, & Gratuity

Prices are subject to change without notice. 

In order to receive the discount associated with any package the full price must be paid at the time of the first service. 

If you have purchased a package of services at a discount rate and are wanting to break the package for a refund, you will be charged the regular price on all services completed from that package. The remaining balance will be a credit on your account that can be used towards other services.

A $50 deposit is required to hold all Botox and Injectable appointments and will be deducted from the total on the day of your treatment. To ensure the freshest product we order our Botox based on the schedule for each day. 24 Hour notice is required to cancel or reschedule a Botox appointment. If 24 hour notice is not given the $50 deposit will be forfeited. A 10% deposit is required to hold all other clinical appointments.

Gift cards can be used towards any services, treatment, product or spa package offered in the spa; they are not redeemable for cash.

Our services do not include tax and gratuities. In appreciation to the staff for outstanding service, gratuities may be given at your discretion. 

Treatment Outcomes

Our services are cosmetic treatments and no medical claims are expressed or implied. No guarantees are implied as to the results of any treatment, due to too many variables, such as: age, skin type, skin condition, sun damage, or general lifestyle.  The treatments may or may not actually see demonstrable visible results and results may vary from client to client. To achieve maximum and continued results the protocol recommended by The Facial Aesthetic Center should be followed.

Skin Fitness, Massage and Wellness Memberships 

Membership cost is billed the first of each month via the credit card on file. Gratuity is not included in the monthly cost. 

After the initial term, your membership will be automatically renewed, unless the membership has been cancelled.

Members will receive their choice of applicable services each month. All services thereafter will be discounted 10% and all retail products are discounted 10%.

Memberships are non-transferable and discounts are applied to member's services and products only. Discount may not be applied when purchasing a gift card.

Services not used in a month may be rolled over but must be used within 3 months. Services not used within this time frame will be forfeited.

Appointments must be canceled 24 hours in advance. A "no call" or "no show" appointment will result in forget of that month's service. 

Members are responsible for providing accurate account information. Members' accounts that are not paid at the beginning of the month will incur a late charge of $5.00 per each month outstanding. 

Memberships will be frozen if no payment has been received on the account after 60 days, and unused services will be forfeited.

Memberships may not be canceled during the initial term, unless the client moves more than 50 miles from either spa location.

Applicable cancellation of a membership must be requested in writing and received 30 days prior to cancellation date. unused services will be forfeited upon cancellation or having an account frozen.

Memberships may be frozen by request of the member for a time up to 3 months. 


Hours

Monday
9 am - 5 pm
Tuesday
11 am - 7:00 pm
Wed & Thurs
9 am - 5 pm
Friday
By Appt. Only

The Facial Aesthetic Center offers CareCredit!
Gift Certificates Available